In order to serve our customers in the best way we can, we do more than just provide them with high quality mining machinery. We employ an outstanding customer service staff that includes maintenance workers that are highly trained and knowledgeable when it comes to construction machinery. Our after-sales services include equipment installation, operation training and free replacements for wearable components. Training usually lasts about 5 to 7 days, allowing for maximum opportunity to fully prepare your employees for operation. After training, customers will have a full understanding of our drilling products themselves and maintenance processes.
Within the warranty period, if there are any malfunctions in the hydraulic drilling equipment, our engineers and technicians will respond and compile an ideal solution within 24 hours. If the product still does not work normally, we will assign a professional expert come fix the problem as quickly as possible.
Many clients have given our services high praise for:
1. Sufficient stock and a full range of component inventory
2. Professional and courteous customer service team members
3. Abundant experience and ideal solutions
4. Considerate and thoughtful service